Hacienda At The River
Tucson, AZ · Directed care (memory care capable)
License #AL10271C · Assisted living center (a larger community caring for more than 10 residents)
State record
This is the home’s public record with the Arizona Department of Health Services — the same record we check before recommending any home. We show it to you either way.
About the grade: it reflects the last 12 months.
We grade each home on the state’s record from the past 12 months— the period that best shows how a home is being run today. Homes fix problems, and we don’t think a resolved issue from years ago should define a home forever. Anything still unresolved counts no matter when it started. The complete history, going back further, is listed below — nothing is hidden.
Every inspection and action below links to the home’s official report on Arizona’s AZ Care Check system, where you can read the specific findings and the plan of correction the home filed with the state.
- State inspectionMay 29, 2026No deficiencies cited
On July 30, 2025, the Department issued a Notice of Intent to Revoke for license AL10271C. The Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER, and the Department entered into a Settlement Agreement with an execution date of January 23, 2026. On March 16, 2026, the Department conducted an on-site compliance inspection for license AL10271C and found the Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER to be out of compliance with the following term(s) included in the agreement: - Term #8. Licensee agrees it shall maintain the Center in substantial compliance. Licensee agrees to unannounced monitoring inspections conducted by the Department to ensure substantial compliance at the Center during the period of this Agreement. Per Arizona Revised Statutes § 36-401(48), "Substantial compliance” means that “the nature or number of violations revealed by any type of inspection or investigation of a health care institution does not pose a direct risk to the life, health or safety of patients or residents." On April 23, 2026, the Department issued a Statement of Deficiencies (SOD) for INSP-0170220 conducted on March 16, 2026, and notified the licensee that due to the seriousness of the violations found, the case has been referred to the Department’s Enforcement Team for further review. On April 23, 2026, the Department issued a Notice of Non-Compliance per term #13 of the Settlement Agreement, which notified the licensee that based on the failure to meet the terms of the Agreement, the Department was providing notification that the licensee was in breach of the terms of the Agreement, and the licensee had ten (10) business days to cure or correct the violations noted in the SOD. On May 29, 2026, the Department conducted an on-site cure inspection for license AL10271C and found the Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER, to be in compliance with terms #8 and #13 of the Agreement.
Read the state’s full inspection report → - Complaint-based state inspectionMay 29, 20261 deficiency cited
The following deficiency was found during the on-site investigation of complaint 00171331 conducted on May 29, 2026:
Read the state’s full inspection report → - Complaint-based state inspectionApril 21, 2026No deficiencies cited
No deficiencies were found during the on-site investigation of complaints 00166525 and 00166786 conducted on April 24, 2026.
Read the state’s full inspection report → - Routine state inspectionMarch 16, 2026No deficiencies cited
On July 30, 2025, the Department issued a Notice of Intent to Revoke for license AL10271C. The Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER, and the Department entered into a Settlement Agreement with an execution date of January 23, 2026. On March 16, 2026, the Department conducted an on-site compliance inspection for license AL10271C and found the Licensee, TUCSON HACIENDA RIVER, LLC dba HACIENDA AT THE RIVER to be out of compliance with the following term(s) included in the agreement: - Term #8. Licensee agrees it shall maintain the Center in substantial compliance. Licensee agrees to unannounced monitoring inspections conducted by the Department to ensure substantial compliance at the Center during the period of this Agreement. Per Arizona Revised Statutes § 36-401(48), "Substantial compliance” means that “the nature or number of violations revealed by any type of inspection or investigation of a health care institution does not pose a direct risk to the life, health or safety of patients or residents." The Licensee failed to meet the requirements of the Settlement Agreement for Term #8 as indicated in the following deficiencies found during the on-site compliance inspection conducted on March 16, 2026:
Read the state’s full inspection report → - Routine state inspectionFebruary 4, 2026No deficiencies citedRead the state’s full inspection report →
- License revocation ($5,000)January 23, 2026Resolved
Revocation (Inspection) case 00110330 Closed (Complete)
Read this action on the state’s official record → - Complaint-based state inspectionSeptember 29, 2025No deficiencies cited
No deficiencies were found during the on-site investigation of complaint 00144650, 00146170, and 00146144 conducted on September 29, 2025.
Read the state’s full inspection report → - Routine state inspectionFebruary 3, 2025Deficiencies cited
The following deficiencies were found during the on-site compliance inspection conducted on February 3, 2025:
Read the state’s full inspection report → - Complaint-based state inspectionSeptember 26, 2024No deficiencies cited
An on-site investigation of complaint AZ00216536 was conducted on September 26, 2024, and the following deficiencies were cited :
Read the state’s full inspection report → - Complaint-based state inspectionAugust 30, 2024No deficiencies cited
An on-site investigation of complaint AZ00215379 was conducted on August 30, 2024, and no deficiencies were cited.
Read the state’s full inspection report → - State fine ($1,500)July 22, 2024Resolved
Civil Penalty (Inspection) case 00110965 Closed (Complete)
Read this action on the state’s official record → - Complaint-based state inspectionJune 7, 2024No deficiencies cited
An on-site investigation of complaint AZ00210972 was conducted on June 7, 2024, and the following deficiencies were cited :
Read the state’s full inspection report → - State fine ($1,500)November 28, 2023Resolved
Civil Penalty (Inspection) case 00112223 Closed (Complete)
Read this action on the state’s official record → - Complaint-based state inspectionOctober 17, 2023Deficiencies cited
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00200287 conducted on October 17, 2023:
Read the state’s full inspection report →
What this means
Arizona inspects every licensed assisted living home. A “deficiency” is something an inspector found that didn’t meet state rules — some are paperwork, some matter more. Enforcement actions like fines or citations are more serious, and an unresolved one means the issue was still open the last time the state updated its records. None of this automatically makes a home wrong for your family — but it’s exactly the kind of thing to ask about on a tour, and we’ll ask with you.
- No deficiencies at the most recent state inspection (past 12 months)
- License revocation ($5,000) — Jan 2026
How we score state records
Arizona doesn’t give homes star ratings, so we built a simple, transparent score from the public record. Every home starts at 100 points, and the grade looks only at the last 12 months.
- Each state enforcement action in the last 12 months subtracts points — bigger actions (like a license suspension) subtract more than smaller ones (like a citation).
- A resolved issue older than 12 months doesn’t change the grade — the home fixed it and a year has passed. It still appears in the record above.
- An issue that’s still unresolvedcounts no matter how old it is — because it hasn’t been corrected — and an unresolved action subtracts extra.
- Deficiencies cited at the most recent inspection (within the last 12 months) subtract a few points each, up to a limit.
90 and up is an A, 75–89 a B, 60–74 a C, and below 60 a D. The score is our honest reading of the public record — it’s a starting point for questions, not a verdict.
Distance to nearby hospitals
- Banner – University Medical Center Tucson3.1 miles
- Tucson Medical Center3.4 miles
- Carondelet St. Mary's Hospital5.8 miles
- Carondelet St. Joseph's Hospital5.8 miles
- Northwest Medical Center5.9 miles
- Oro Valley Hospital8.7 miles
- Santa Rita / Green Valley area hospitals30.0 miles
Tour this home with us — free
We'll set up the visit, come along, and ask the questions families don't always know to ask — including anything on the state record above. You'll never pay us a penny.
Our service is always free to families. When you choose a home we've introduced you to, that home pays us a referral fee. You never pay more because you worked with us, and we show you every home's state record either way.
Prefer to talk it through first? Call (520) 555-0123